All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

My art does not come with a frame.

Any issues with postal services must be dealt directly with the shipping carrier. 

Free local delivery is available for all orders in Europe. If you would like to pick up your painting at my studio in Vienna, please reach out to me at or the contact form.


I offer international shipping to the following countries:  

Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Australia, Canada, Hong Kong SAR, Israel, Japan, Malaysia, New Zealand, Singapore, South Korea, United Arab Emirates, United Kingdom, United States

If you are in another country please contact me at and I can work out a custom shipping rate for you.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Aglae Matl Art is not responsible for these charges if they are applied and are your responsibility as the customer.


I wrap my paintings using honeycomb paper and biodegradable tape. I repurpose shipping boxes when possible to save resources and make your shipment as sustainable as I can.


If a painting arrives damaged, please send me a photograph of the issue within 3 days of receiving your package in order to be eligible for a refund or exchange. Whenever possible I will repair the painting or make you a new one thats almost identical.